Thank you for shopping at Low Taper Fade. We are committed to providing high-quality products and excellent customer service. Please read our Refund and Returns Policy carefully to understand your rights and obligations.
Returns
We accept returns within 30 days of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
Important: Please email us at lowtaperfadeuk@gmail.com before sending any items back. This ensures we can provide proper instructions and expedite the return process. Items returned without prior notification may not be accepted.
Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Refunds may not include shipping costs unless the return is due to an error on our part or a defective item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at lowtaperfadeuk@gmail.com with details of the issue, and we will assist you with the process.
Non-Returnable Items
Certain types of products cannot be returned, including:
- Items that have been used or damaged after delivery.
- Custom or personalized items.
- Items not in their original condition or packaging.
Shipping Returns
To return your product, you must first email us at lowtaperfadeuk@gmail.com for instructions. After receiving confirmation, you may send your parcel to the address provided.
You will be responsible for covering the shipping costs for returning your item unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions regarding this Refund and Returns Policy, please contact us at:
📧 Email: lowtaperfadeuk@gmail.com
We appreciate your understanding and cooperation.